Shipping Policy

At Cal’s Jerky, we aim to get your order packed and on its way as quickly as possible while ensuring every order meets our high quality standards.

Order Processing

All orders are processed within 1 to 3 business days and sent via Australia Post (excluding weekends and Public Holidays).

After receiving your order confirmation email, you will receive another notification when your order has been shipped. 

During busy periods, product launches, sales or public holidays, processing times may be slightly longer. If there is a significant delay, we’ll contact you as soon as possible.

Shipping

We proudly ship Australia-wide using Australia Post.

Shipping costs are calculated at checkout based on the delivery address and the weight of your order.

Delivery timeframes are estimates provided by Australia Post and may vary depending on your location and circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you’ll receive an email containing your Australia Post tracking number.

Please allow up to 48 hours for your tracking information to become active within the Australia Post system.

If your order hasn’t arrived within 10 business days after receiving your shipping confirmation email, please contact us with your name and order number so we can investigate with Australia Post.

Local Pickup

We also offer free local pickup from Bundaberg, Queensland.

Local Pickup (Bundaberg QLD 4670): To ensure a member of the Cal's Jerky team is available, we'll contact you by email within 24 hours of your purchase to arrange a convenient collection time. To ensure someone is available to assist you, pickups are by appointment only. Please allow 1-3 business days for your order to be ready, pending available stock.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

Cal’s Jerky is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information supplied at checkout.

Lost or Delayed Parcels

Once your parcel has been lodged with Australia Post, delivery is managed by their network.

While we’ll gladly assist in lodging enquiries and helping track your parcel, Cal’s Jerky cannot accept responsibility for delivery delays, lost parcels or damage caused during transit by Australia Post.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us assess your claim, please include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the product and packaging.

We’ll review each claim individually and work with you to find an appropriate solution in accordance with the Australian Consumer Law.

Questions?

If you have any questions about shipping, your order or local pickup, please contact us.

Cal’s Jerky
Email: calsjery@gmail.com

Contact: 0422 345 293