Returns & Refund Policy

At Cal’s Jerky, we take great pride in producing premium handcrafted beef jerky. Due to the nature of our products and for food safety reasons, we are unable to accept returns or exchanges for change of mind purchases.

Change of Mind

We do not offer refunds or exchanges if you simply change your mind, order the wrong product, or decide you no longer want your purchase.

Damaged, Incorrect or Faulty Orders

If your order arrives damaged, you receive the incorrect product, or you believe your product is faulty, please contact us as soon as possible after receiving your order.

To help us assess your claim, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

We will review your claim promptly and, where appropriate, offer a replacement, store credit or refund in accordance with the Australian Consumer Law.

Refund Processing

Once we have received and assessed your claim, we’ll notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at calsjerky@gmail.com.

Contact Us

If you have any questions regarding your order or this Returns & Refund Policy, please contact us:

Cal’s Jerky

55 Grange Street Norville Bundaberg, Queensland 4670

Email: calsjerky@gmail.com

Phone: 0422 345 293